Index : FAQ
FAQ
FAQ
   How do i get help?
   Why doesn't it play MP4 files?
   Why is it so complicated?
   I need to do a full reinstall
   It doesn't download when my screen turns off
   The files don't update when I press the "Load feed" button
   I can't hear anything using the foreground player
   I can see there are new episodes but they don't auto-download
   Downloads cycle through and all fail
   Downloads cycling due to a bad file in the queue
   I come back to a file and the player buttons don't respond



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How do i get help?
Ask a question on the discussion google group.

You can send a feedback/bug email to me from the buttons on the Settings screen.

Why doesn't it play MP4 files?
It does!! Mileage varies though, depending on phones and specific nuances to the how podcast providers encode their MP4's. If a MP4 doesn't play in MyPOD, try the launch file option in the options menu and try another player. (MXPlayer or Rockplayer is a good on - but is better on more powerful devices)

Why is it so complicated?
This app started from a very small podcasting app and has been added to periodically as per user requests. While its functional, it ain't so pretty. Generally the paradigm at the moment is that you reduce functionality to make it easier for new users, it something that has been broken here, but will be rectified at some point. The main focus has been to get a fairly stable app and open-system together.

I understand fully that it is frustrating for new users. Some people just want a simple app they can press two buttons and something happens - and this is just not that app. (There are plenty out there so go use them and be happy).

If you have feedback, then the Usability Questionnaire is a good place to share you opinions - I have had loads of good suggestions and I do look at it. And when the re-build happens (sometime in 2011) then this will be the guidance i go from ...

If you can find another app that has all the options this one has, then go for it.

I need to do a full reinstall
The backup restore functionality uses a basic OPML file structure with the feed setting saved to it. The filename is sdcard/MyPOD_backup.opml

1. As a precaution, save the file MyPOD_backup.opml somewhere (to prevent it being overwritten while installing) - check it has all your feeds (just view it in a text editor)
2. In settings> sync/backup do a clean - this wipes all data form database and sdcard directories (make sure your SD card isnt shared with your pc)
3. Go to Android settings> applications>manage applications> MyPOD > uninstall
4. Re-install the app from the market or appstore
5. If you have an unlock key, then unlock the app now (otherwise all your feeds wont restore)
6. When you open the app for the first time, you should be prompted to restore select it, an update will be triggered for all feeds.
7. If for some reason this fails then you can also restore in settings>sync/backup/restore.

It doesn't download when my screen turns off
This is an Android settings
for <= Gingerbread:
1. Go to "Android settings" > "WIFI Settings" > "Menu(button)" > "Advanced" > "WIFI sleep policy"
2. Select "Never" or "Never when plugged in"
on >=ICS
1. Go to "Android settings" > "WIFI Settings" > "Menu(3 vertical dots on top bar)" > "Advanced" > "Keep wifi on during sleep"
2. Select "Always"

The files don't update when I press the "Load feed" button
You can long press "load feed" to update the feed before viewing it, by default it shows the cached file

I can't hear anything using the foreground player
Make sure the volume at the bottom is tuned up - It is separate to the Android volume.

I can see there are new episodes but they don't auto-download
Probably what happens is that you check the feed but by doing that you also set the "newest entry" (the first item URL in the feed).

The act of checking the feed manually for new feed items, stops the new items auto-downloading, as they aren't new now. (phew)

Logically this is the correct operation if you are using the app and aren't checking the feed for new items. You would expect the newest item to be marked then.

The rationale being that if you can see the feed items, and you want the episode, you can press the download button. its a bit of a user pitfall, but the operation is correct in my mind.

Downloads cycle through and all fail
I observed this behaviour recently - it's an Android bug. The SDcard becomes read-only for some unknown reason.
1. connect the phone to you PC and mount / unmount the SD card
2. pause / unpause downloads - see Downloads

Downloads cycling due to a bad file in the queue
Go to downloads
1. Pause downloads.
2. Switch to the log tab then back to the queue tab - this will re-populate the queue.
3. Cancel the offending download.

I come back to a file and the player buttons don't respond
This can happen sometime with streaming, try long pressing the pause button to unload the file and then re-add it.

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